Question 1

Does a free plan exist?

Accepted Answer

Indeed, when you register, you'll receive 40 message credits and access to one agent with a character limit of 400,000. These resources are at your disposal to evaluate Chat Data and determine its suitability for your needs.

Question 2

What is the mechanism behind message credits?

Accepted Answer

Message credits are calculated based on several factors:

1. Base Model Cost: Each model has a base cost (ranging from 0.5 credits for lightweight models like Gemini 2.5 Flash to 20 credits for advanced models like Claude 3 Opus).

2. Content Units: The base cost is multiplied by content units, which are determined by the larger of:
   - Text units: input message text characters ÷ 8,000 (rounded up)
   - File units: number of files ÷ 3 (rounded up)

3. Additional Costs:
   - Reranking: +1 credit flat fee if enabled
   - Medical Knowledge Base: +1 credit flat fee for medical chat models with base cost ≤ 1
   - User Info: Additional units if user info exceeds 1,000 tokens (each 5,000 tokens beyond 1,000 = 1 unit)

This mechanism ensures fair pricing based on the complexity of the request and the capabilities of the chosen model.

Question 3

How does the training characters work?

Accepted Answer

Training characters are designed to prevent excessive or abusive retraining of your agent, which helps us manage computing resources efficiently.

1. As long as your training character balance is above zero—even if you have just one character left—you can retrain your agent up to its full character limit.
2. When you retrain, we deduct only the actual number of characters used, based on the new or additional documents you include in that training session.
3. For each month, we allocate double your agent's character limit as your training character quota. This means you can fully retrain your agent at least three times per month, depending on your usage.

Question 4

What is the definition of a single agent, and how does the training character allocation work?

Accepted Answer

A single agent is defined as an agent that possesses unique data and can provide responses to inquiries related to that data, even if it was constructed using multiple documents. Each purchased agent, including subscriptions and add-ons, comes with 22MB training characters, allowing you to retrain your agent in case of errors.

Question 5

What's the user limit for my agent?

Accepted Answer

For private agents, only you have the privilege of accessing them. However, if you opt to make your agent public, anyone with the link will have the ability to engage with it.

Question 6

Can you explain the functioning of the white labeling with the reseller plan?

Accepted Answer

Upon subscribing to the reseller plan, you have the ability to substitute the "Powered by Chat Data" text with "Powered by Your Company." Subsequently, utilize the API to engage with our backend for the creation and management of the agent. You can integrate the embedded agent script into your domain using the provided JavaScript code furnished by us.

Question 7

How does the agent capacity work?

Accepted Answer

Each plan has both a per-agent character limit and an overall account-level character limit:

- Entry plan: Each agent can hold up to 33 MB of characters, with a total account capacity of 22 MB.
- Standard plan: Each agent can hold up to 40 MB, with a total account capacity of 110 MB.
- Professional plan: Each agent can hold up to 50 MB, with a total account capacity of 400 MB.

You can distribute your total account capacity across your agents however you wish. For example, on the Entry plan, you have 2 agent slots (each with a 33 MB max), but only 22 MB total to allocate. You could assign all 22 MB to one agent, leaving the other with no capacity, or split it between both.

If you purchase additional agent slots, each one adds 1 agent slot and 11 MB to your account-level capacity. For instance, with one extra slot on Entry, you'd have 3 agent slots and 33 MB total capacity (but still a 33 MB per-agent max).

A agent's actual capacity is always the lesser of your remaining account-level character limit and your plan's per-agent limit. You cannot exceed the per-agent limit unless you upgrade to a higher plan.

Question 8

At what point do my message credits and training characters refresh?

Accepted Answer

Both message credits and training characters are refreshed at the beginning of each calendar month, irrespective of your subscription date. This means that if you subscribe on the 15th of April, your credits will be renewed on the 1st of May.

Question 9

When does my plan's benefit become active?

Accepted Answer

Your plan's benefits become active immediately upon subscription. However, please note that the refresh of message credits and training characters occurs on the 1st day of each month.

Question 10

How can I determine the character count in my document?

Accepted Answer

Upon uploading your document(s) to Chat Data, the platform will display the total character count for all the attached documents.

Question 11

Is it possible to upload multiple files to a single agent?

Accepted Answer

Certainly, you have the ability to upload multiple files to a single agent. Simply hold down the ctrl key (for Windows) or cmd key (for Mac) and select as many files as you desire.

Question 12

What is the data limit for a single agent?

Accepted Answer

For the free plan, you can provide up to 400,000 characters, which is approximately 5MB. If you're on the Entry, Standard, or Professional plan, you can allocate 11 million characters, equivalent to around 140MB.

Question 13

Could you explain the operation of the professional plan?

Accepted Answer

Upon subscribing to the professional plan, you will receive an initial allocation of 40,000 message credits. Subsequent messages will be billed using your OpenAI API key, which can be added on your account page. This ensures that you receive the most cost-effective pricing per message once you surpass the initial allocation.

Question 14

Could you please provide information on the process for upgrading or canceling my current subscription?

Accepted Answer

Your existing or previous subscription will remain active until the conclusion of its current subscription period. Please note that we are unable to offer prorated refunds as both message credits and training credits have already been allocated to your account.

Question 15

How do scraping credits work?

Accepted Answer

We utilize CAPTCHA solvers and proxies to scrape each page multiple times until success. Each successfully scraped page consumes 1 scraping credit. Your scraping credits are automatically renewed at the start of each month.

Chat Data Pricing Plans

Free

Entry

Standard

Professional

Enterprise Plan

Add-ons

Auto Charge Message Credits

Auto Recharge Scraping Pages

Extra Message Credits

Extra Agent

Live Chat Escalation

Reseller Plan

Remove 'Powered By Chat Data'

Webhook Delivery

10GB Files Storage

SSO Login

SMS Credits

Pricing Frequently Asked Questions