Launch: Build Multi-Step AI Agent Workflows with Auto Prompt

We're excited to launch the Workflow Builder—a powerful new way to create sophisticated, multi-step chatbot experiences that go beyond simple conversations.

What Are Workflows?

Workflows are specific AI actions that guide your chatbot through complex, multi-step processes. Think of them as automated conversation paths for lead qualification, customer onboarding, appointment booking, or any process that requires multiple steps and decision points.

🎯 Triggered Like AI Actions - Each workflow operates as a dedicated AI action that can be triggered just like your other chatbot actions.

🔄 Isolated Sessions - When a workflow starts, your chatbot enters a focused session following your defined logic step by step. Once complete, it returns to normal conversation and can trigger another workflow if needed.

🎭 Flexible AI Behavior - AI Conversation nodes within workflows can use completely different base prompts tailored to specific tasks, letting you optimize responses for each step.

⚡ Clean Execution - Only one workflow runs per conversation at a time, preventing conflicts and ensuring predictable paths.

How to Build Workflows

Create workflows in two ways—whichever fits your needs:

AI-Powered Generation (Recommended)

🤖 Two-Phase Process - Describe your goal in natural language, review the generated blueprint, give feedback, and regenerate until it's right. Works for both new workflows and updating existing ones.

✅ Instant Build - Once approved, AI builds the complete workflow with all nodes, variables, and connections.

🔄 Easy Updates - Use Auto Prompt to modify existing workflows too. Simply describe what you want to change, and AI will update your workflow to meet your new business goals.

🎯 Smart Configuration - AI automatically ensures proper data capture, branching logic, and integrations are configured correctly.

📊 Safe Review - Every AI-generated change is marked as unsaved so you can review before publishing.

💡 Best Practice: After AI generates your workflow, audit variable types—some boolean flags may be created as strings and should be corrected to ensure reliable condition checks (e.g., true/false instead of 'yes'/'true').

Manual Drag-and-Drop

🎨 Visual Canvas - Drag-and-drop pre-built blocks for messaging, UI elements, data capture, conditional logic, automation, code execution, and variable management.

🎛️ Node Editors - Configure each step in the right panel with easy access to email content, API payloads, form fields, validation rules, and wait timers.

Testing Your Workflows

Before going live, thoroughly test your workflows with built-in tools:

🧪 Visual Testing Panel - Watch real-time node transitions with full debug information showing exactly why the workflow moved from one step to another, making validation and troubleshooting effortless.

⚙️ Test Scenarios - Configure visitor presets, seed conversations with scripted openings, and let the simulator detect loops or stalled edges.

💾 Test Set Management - Save test scenarios and run AI-powered automatic simulations to verify your workflow behaves correctly across different user paths.

💬 Live Debug Info - Conversation transcripts, transition breadcrumbs, and variable snapshots update in real-time so you can verify your logic.

Where Workflows Work

Deploy your workflows across all your customer touchpoints:

🌐 Multi-Platform Support - Workflows work seamlessly across website widgets and third-party integrations (WhatsApp, Messenger, Instagram, Telegram, Slack, Discord).

🎴 Smart Adaptation - Rich UI elements like carousel cards adapt intelligently to each platform. When a platform can't render interactive components, we automatically send the content as files.

🔌 API Coming Soon - API integration compatibility is in development for our next release.

Managing Your Workflows

Keep your workflows organized and shareable:

🔐 Centralized Variables - Manage all your workflow variables in one place with easy search, rename, and organization capabilities.

📦 Import/Export - Share workflows across environments, collaborate with team members, or create backup copies with secure import and export functionality.

What's Next

We're already working on the next wave of workflow enhancements:

🔌 API Compatibility - Enable workflows to work with API integrations

🌍 Static Message Internationalization - Automatically adapt static messages to match your visitors' browser language

📚 More Templates - Ready-to-use workflow templates you can customize for common use cases

🎨 Additional UI Elements - New interactive components based on your feedback to create richer user experiences

Check out our Workflow Builder documentation for detailed guides.