Automate IT helpdesk, HR support, and team FAQs in Slack. Get instant answers in channels and DMs with AI-powered chatbot.
Plans start at $19/month.[*] Supports 95+ languages.[*] Deploy across 10+ channels.[*]
Create new app in Slack API portal and configure OAuth scopes
Link bot token to Chat Data platform and set permissions
Upload company docs, FAQs, and policies to train the chatbot
Add to workspace and configure which channels can access the bot
Answer questions in public channels, private channels, and direct messages. @mention the bot or use keywords.
Create custom slash commands for quick actions like /help, /ticket, /status. Integrate with your workflows.
Automatically create tickets in Jira, Zendesk, or Freshdesk when the bot can't resolve an issue.
Train on company documentation, wikis, and internal knowledge. The bot finds answers instantly.
Seamlessly escalate complex questions to human agents with full conversation context.
Track common questions, bot performance, resolution rates, and team satisfaction metrics.
Automate password resets, VPN troubleshooting, software access requests, and common IT issues. Reduce helpdesk tickets by 60% with instant Slack support.
Answer benefits questions, PTO policies, onboarding tasks, and HR FAQs. New hire onboarding becomes self-service with AI assistance.
Provide instant access to team wikis, process documentation, company policies, and project information. Stop repeating answers to common questions.
Answer deployment questions, provide runbook access, check system status, and assist with common DevOps tasks directly in Slack.
| Metric | Slack Chatbot | Manual Support |
|---|---|---|
| Availability | 24/7 | Business hours only |
| Response Time | Instant | 15-60 minutes |
| Simultaneous Requests | Unlimited | 2-3 per agent |
| Monthly Cost | $19-299 | $5,000+ per agent |
| Consistency | Always accurate | Varies by person |
| Scaling | Instant | Requires hiring |
Reviewed for Accuracy
Samuel Su
Founder & CEO
Coverage reviewed against the channel integration catalog and language support report.[*][*]
Last reviewed on January 24, 2026.
To add a chatbot to Slack: 1) Create a Slack app in the Slack API portal, 2) Configure OAuth permissions (chat:write, channels:read, users:read), 3) Connect the bot token to Chat Data, 4) Train the AI with your company knowledge, 5) Install the app to your Slack workspace. The setup takes about 15 minutes with no coding required.
Yes, Chat Data Slack bots can answer questions in public channels, private channels, and direct messages. The bot can be @mentioned for questions or respond to keywords. You can configure which channels the bot has access to and how it responds.
A Slack chatbot can automate IT helpdesk support, answer HR questions, assist with onboarding, provide company policy information, create tickets, search documentation, schedule meetings, and escalate to human agents when needed. It works 24/7 and supports slash commands for quick actions.
It depends on your Slack workspace settings. If you are a workspace admin, you can install bots directly. If app approval is required in your workspace, you will need to request approval from an admin. Chat Data Slack bots follow Slack security best practices and can be reviewed by your IT team.
Slack chatbot pricing starts at $19/month for small teams, with plans scaling based on message volume and team size. Enterprise plans with unlimited messages, dedicated support, and custom integrations are available for large organizations. All plans include slash commands, channel access, and live chat escalation.
Automate IT support, HR, and team FAQs. Reduce helpdesk tickets and improve employee satisfaction.
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List of supported deployment channels and integrations.