Chat Data vs Drift
Compare workflow automation depth, channel coverage, and pricing approach before selecting your AI support platform.
Public pricing comparison reference[1] | Chat Data plans from $19/month[2]
| Category | Chat Data | Drift |
|---|---|---|
| Core focus | AI support automation plus workflow orchestration | Conversational marketing and sales chat workflows |
| Deployment coverage | Web chat + multi-channel messaging integrations | Primarily web-centric conversational experiences |
| Pricing model | Published self-serve tiers starting at $19/mo | Sales-led packaging, plan scope varies by contract |
| Escalation model | AI-first with configurable live handoff paths | Conversational routing with team-based handoff |
Choose Chat Data if you need
- Support-first automation across channels
- Self-serve pricing and faster implementation cycles
- Workflow-level control over escalation and routing
Evaluate Drift if you need
- Conversation-led sales and marketing motions
- Account-based buying journeys with sales alignment
- Contract-based packaging through procurement cycles
Compare with your live support workflow
Use the same use-case checklist, escalation policy, and support volume assumptions when running your platform evaluation.
References
- [1]Competitive pricing comparison Jan 2026 (2026-01-25)
Public pricing pages reviewed for feature and price tables.
- [2]