Changelog

You can now power your chatbot's interactive visual responses — forms, cards, carousels, buttons, and tables — with a wider lineup of our latest AI models.

Newly available for interactive responses:

• Claude 4.6 Sonnet and Claude 4.5 Sonnet
• GPT-5.2
• Gemini 3.1 Pro and Gemini 3.1 Flash

Just pick the model that fits your use case in your chatbot settings.

Also in this update: Claude 4 Sonnet has been retired in favor of the newer Claude 4.5 and 4.6 Sonnet models.

Protect your Chat Data account with app-based two-factor authentication (2FA). Turn it on under your account settings, trust your own devices for 30 days so you're not prompted every time, and get an email whenever someone signs in from a device we haven't seen before — automatically, whether or not 2FA is turned on.

AI action definitions now count toward message credits — the first 500 tokens are free, then every 2,500 tokens adds 0.5 content units. See the exact token cost of every action in your dashboard before you spend a credit. And because the cost is now fair, the Professional plan jumps from 15 to 20 AI actions per agent.

Live chat escalations can now notify a list of email addresses instead of just one. Add up to 5 recipients under Settings > Live Chat, and quickly pick from your workspace members to fill the list.

We've completely redesigned the Live Chat dashboard to make human-in-the-loop support feel like a real team inbox. Agents can now hand conversations off to each other, see at a glance which chats still need a human, and snooze anything that isn't urgent.

What's New

• Assign conversations to teammates: Route any conversation to the right person on your team. Assignees are pulled directly from your workspace members.
• Clear human-vs-AI tracking: Instantly see which conversations have been answered by a human and which are still being handled by the AI.
• Snooze conversations: Set a conversation aside and bring it back when the time is right, keeping your active queue focused.
• Built on Workspaces: The whole experience is powered by your workspace team, so collaboration just works.

A faster, clearer, more collaborative way to run live support.