Changelog

Your Live Chats dashboard now stays fresh on its own. New conversations and incoming messages appear automatically, so agents no longer have to reload the page to see who needs help. We also added a notification bell in the header and browser push notifications, so your team gets alerted the moment a visitor asks to talk to a human, even from another page or when the tab is in the background.

Highlights

• Live Chats dashboard auto-updates with new conversations and messages, no reload needed.
• A new notification bell highlights visitors waiting for a human agent.
• Browser push notifications alert agents even when the dashboard tab isn't in focus.
• Fewer missed hand-offs and faster response times for your customers.

We have extended the maximum conversation history retention period across Chat Data plans, giving teams more room to keep long-running support, sales, and operations conversations available. Pricing now displays these limits on a simple 360-day year basis, so plan comparisons are easier to read.

Highlights

• Free workspaces can keep conversation history for up to 0.5 years.
• Entry workspaces can keep conversation history for up to 1 year.
• Standard workspaces can keep conversation history for up to 3 years.
• Professional workspaces can keep conversation history for up to 5 years.
• Customers can choose shorter chatbot-level retention for conversation history and captured leads.

Your message and scrape credits now renew on your own subscription billing date — not the calendar 1st. Subscribe or change plans any day of the month and your credits stay aligned with when you actually pay.

You can now power your chatbot's interactive visual responses — forms, cards, carousels, buttons, and tables — with a wider lineup of our latest AI models.

Newly available for interactive responses:

• Claude 4.6 Sonnet and Claude 4.5 Sonnet
• GPT-5.2
• Gemini 3.1 Pro and Gemini 3.1 Flash

Just pick the model that fits your use case in your chatbot settings.

Also in this update: Claude 4 Sonnet has been retired in favor of the newer Claude 4.5 and 4.6 Sonnet models.

Protect your Chat Data account with app-based two-factor authentication (2FA). Turn it on under your account settings, trust your own devices for 30 days so you're not prompted every time, and get an email whenever someone signs in from a device we haven't seen before — automatically, whether or not 2FA is turned on.