Changelog

We've added Live Chat Escalation tracking to the analytics dashboard so you can see exactly how often conversations are escalated to human agents.

What's New

• Escalation Timeline — A new chart in your analytics dashboard showing daily escalation counts, broken down by source (widget, WhatsApp, Messenger, etc.)
• Source Breakdown — Switch between timeline and pie chart views to understand which channels drive the most escalations
• Public Dashboard Support — Share escalation metrics on your public analytics page alongside existing charts

Where to Find It

The Live Chat Escalations chart appears right after the Messages Timeline in your analytics dashboard. If you use the public metrics page, enable it under Settings > Analytics by selecting "Live Chat Escalations Timeline".

Your chatbot can now show tailored conversation starters based on the page your visitor is browsing.

• Contextual starters — visitors see relevant conversation starters for the content they're viewing
• AI-powered generation — instantly create starters for each page
• Built-in translation — support your global audience with multilingual conversation starters
• Automatic fallback — pages without custom starters use your chatbot's default conversation starters

Head over to Chat Interface > Suggestion Messages > Manage Page-Specific Starters to get started.

GPT-5.3 and GPT-5.4 are now available on Chat Data, bringing improved reasoning, coding quality, and massively expanded context windows.

Highlights

• GPT-5.3: Next-generation chat model with 128K context window
• GPT-5.4: Latest flagship with industry-leading 1M+ token context window
• Improved reasoning and coding across both models

Introducing AI Actions in Workflow - Bring the power of 833+ prebuilt MCP apps directly into your workflow AI Conversation Block!

Key Features

• Granular Control - Select exactly which AI actions each workflow node can use
• Built-in Actions - Google Search, Order Tracking, Appointment UI triggering, and more
• 833+ MCP Apps - Google Calendar, Slack, GitHub, and hundreds more via MCP integrations
• Variable Passing - Chain actions by passing outputs between nodes

Check the Workflow Builder page for more details.

We're excited to announce three powerful new AI models on Chat Data: Claude 4.6 Sonnet, Claude 4.6 Opus, and Gemini 3.1 Pro. These models bring significant improvements in coding, reasoning, and agentic capabilities to your chatbots.

Key highlights:

• Claude 4.6 Sonnet: 79.6% SWE-bench Verified with 1M token context and top-tier coding performance
• Claude 4.6 Opus: Enhanced agentic planning, debugging, and 128K output for complex tasks
• Gemini 3.1 Pro: 77.1% ARC-AGI-2 reasoning with 1M token context at an affordable price

Available now in your Chat Data model selector.