Changelog

Live chat escalations can now notify a list of email addresses instead of just one. Add up to 5 recipients under Settings > Live Chat, and quickly pick from your workspace members to fill the list.

We've completely redesigned the Live Chat dashboard to make human-in-the-loop support feel like a real team inbox. Agents can now hand conversations off to each other, see at a glance which chats still need a human, and snooze anything that isn't urgent.

What's New

• Assign conversations to teammates: Route any conversation to the right person on your team. Assignees are pulled directly from your workspace members.
• Clear human-vs-AI tracking: Instantly see which conversations have been answered by a human and which are still being handled by the AI.
• Snooze conversations: Set a conversation aside and bring it back when the time is right, keeping your active queue focused.
• Built on Workspaces: The whole experience is powered by your workspace team, so collaboration just works.

A faster, clearer, more collaborative way to run live support.

We've fundamentally rethought how teams collaborate on Chat Data. Subscriptions used to live on the individual user level — your plan, credits, and agents were all tied to a single account. Today we're launching Workspaces, a new home for your team and your billing.

What's New

• Workspaces as the billing home: Each workspace has its own subscription plan, credits, and quotas. One user can belong to and manage multiple workspaces at once, each on a different plan.
• Invite your team: Bring teammates into a workspace to collaborate on managing your AI agents together.
• Flexible permissions: Grant a member access to all chatbots in the workspace, or scope them to only the specific AI agents you select.
• Ownership transfer: Leaving the team? Transfer the workspace to another member so nothing is lost.
• Always-on membership: Every user is guaranteed at least one workspace, so you always have a place to manage your agents.

This is the foundation for everything multi-team and multi-plan we're building next.

When you reply to a customer straight from the WhatsApp app on your phone, that message now syncs to your Chat Data live-chat dashboard and conversation history — and the AI automatically pauses so it won't talk over you. Previously this only worked when you replied from the dashboard.

Your Chat Data bot can now reply on your behalf inside your personal Telegram Business chats. Customers see your name and avatar — not a bot — while the AI handles routine questions. You stay in control: type a manual reply and the AI pauses for 30 minutes so it never talks over you.