Changelog

AI action definitions now count toward message credits — the first 500 tokens are free, then every 2,500 tokens adds 0.5 content units. See the exact token cost of every action in your dashboard before you spend a credit. And because the cost is now fair, the Professional plan jumps from 15 to 20 AI actions per agent.

Live chat escalations can now notify a list of email addresses instead of just one. Add up to 5 recipients under Settings > Live Chat, and quickly pick from your workspace members to fill the list.

We've completely redesigned the Live Chat dashboard to make human-in-the-loop support feel like a real team inbox. Agents can now hand conversations off to each other, see at a glance which chats still need a human, and snooze anything that isn't urgent.

What's New

• Assign conversations to teammates: Route any conversation to the right person on your team. Assignees are pulled directly from your workspace members.
• Clear human-vs-AI tracking: Instantly see which conversations have been answered by a human and which are still being handled by the AI.
• Snooze conversations: Set a conversation aside and bring it back when the time is right, keeping your active queue focused.
• Built on Workspaces: The whole experience is powered by your workspace team, so collaboration just works.

A faster, clearer, more collaborative way to run live support.

We've fundamentally rethought how teams collaborate on Chat Data. Subscriptions used to live on the individual user level — your plan, credits, and agents were all tied to a single account. Today we're launching Workspaces, a new home for your team and your billing.

What's New

• Workspaces as the billing home: Each workspace has its own subscription plan, credits, and quotas. One user can belong to and manage multiple workspaces at once, each on a different plan.
• Invite your team: Bring teammates into a workspace to collaborate on managing your AI agents together.
• Flexible permissions: Grant a member access to all chatbots in the workspace, or scope them to only the specific AI agents you select.
• Ownership transfer: Leaving the team? Transfer the workspace to another member so nothing is lost.
• Always-on membership: Every user is guaranteed at least one workspace, so you always have a place to manage your agents.

This is the foundation for everything multi-team and multi-plan we're building next.

When you reply to a customer straight from the WhatsApp app on your phone, that message now syncs to your Chat Data live-chat dashboard and conversation history — and the AI automatically pauses so it won't talk over you. Previously this only worked when you replied from the dashboard.