Geolocation Node for Workflow Builder

Your AI agent can now ask a visitor for their location as part of a workflow. The new Geolocation node prompts the visitor to share their position, saves the coordinates, and routes the workflow based on whether they allowed or declined.

How It Works

Drag the Geolocation node from the Workflow Builder sidebar into your flow.
When a visitor reaches that node, their browser shows a location permission prompt.
If the visitor allows access, coordinates are captured and the workflow continues down the Success path. If they deny or the request times out, the workflow follows the Error path.

No extra setup is needed for the website widget — the embed snippet already includes the required allow="geolocation" permission.

Configuration

Timeout — Set how long to wait for a response before routing to the error path. Default is 10 seconds (range: 1–120 seconds).
High accuracy — Enable for GPS-level precision. May use more battery and take longer on mobile devices.

What Gets Stored

When location is captured successfully:

Visitor profile — Latitude, longitude, and capture timestamp are saved on the visitor's profile, visible in the Leads dashboard.
Workflow variables — VISITOR.LATITUDE and VISITOR.LONGITUDE become available for the rest of the workflow. Use them in Condition nodes, API Call payloads, AI Conversation prompts, or any text field that supports variables.

If the same visitor reaches multiple geolocation nodes in one conversation, each capture is stored independently — the profile always reflects the most recent coordinates, and the transcript shows every result.

Dashboard Transcript

Admins can see geolocation results directly in the conversation transcript. Each geolocation action shows one of three states:

Captured — Displays the latitude and longitude the visitor provided
Denied / unavailable — The visitor declined the request or their device could not determine a position
Awaiting response — The workflow is still waiting for the visitor to respond to the browser prompt

Platform Support

The Geolocation node works on web-based channels only — the website widget, iframe embeds, and the chatbot page. On messaging channels (WhatsApp, Messenger, Telegram, Slack, Discord, LINE, Instagram), the node automatically routes to the Error path.

Use Cases

Store locator — Ask for the visitor's location and return the nearest branch or pickup point
Service area check — Verify whether a visitor is within your delivery or coverage zone before continuing the workflow
Location-aware routing — Direct visitors to region-specific agents, content, or pricing
Field service — Capture a technician's or customer's coordinates for dispatch or logging

Add the Geolocation node to your workflows today from the Workflow Builder sidebar.