Changelog

We're excited to announce Auto Close with Survey - a powerful new feature that automatically manages conversation lifecycles while gathering valuable customer feedback to help you improve your support quality.

🌟 What's New?

• 🔹 Automated Conversation Management – Conversations automatically close after a configurable number of days (3, 7, or 14 days) following the last agent message, keeping your chat records organized.
• 🔹 Customer Feedback Collection – Send customizable survey emails before closing conversations to gather customer satisfaction ratings.
• 🔹 Intelligent Targeting – Limit surveys to conversations involving human agents only, conserving email credits while focusing on interactions where feedback matters most.
• 🔹 Customizable Survey Emails – Fully personalize email subject lines and content with dynamic template variables including customer name, rating widget, conversation preview, and direct conversation links.
• 🔹 Integrated Analytics – Survey results automatically appear in conversation records and analytics dashboards with rating distribution charts and trend analysis.

📌 How to Get Started?

Navigate to Settings > Live Chat > Enable Auto Close to configure your auto-close settings and customize your survey email templates. Use the test email feature to preview your surveys before going live!

✅ Streamlined Operations: Reduce manual conversation management tasks
✅ Actionable Insights: Gather customer satisfaction data to identify improvement opportunities
✅ Cost Optimization: Smart targeting options help conserve email credits

This feature helps you maintain organized chat records while gathering valuable insights to continuously improve your customer support experience! 🚀

We're excited to announce our new Customizable Input Limits Controls feature! This powerful update allows you to:

What's New:

• Text Input: Increase from 8,000 to 80,000 characters
• File Uploads: Upload up to 49 files per message
• User Information: Control truncation for SDK integrations

Benefits:

• Handle larger inputs while maintaining sustainable pricing
• Transparent credit-based system with real-time cost estimation
• Detailed credit consumption logging in chat logs

Perfect For:

• Technical documentation processing
• Multi-file batch analysis
• Applications requiring extensive user context

Ready to break free from input limits? Head to your chatbot settings and find the new Limits Control section to get started!

Precision Debugging:

• See exact knowledge base snippets and data points used for each AI response
• Review sequence of AI actions (API calls, functions executed)
• Eliminate guesswork with clear production data trails

Rapid Issue Resolution:

• Quickly identify outdated knowledge base content
• Spot broken links and API failures instantly
• Distinguish between model hallucination vs. context issues

Click to Reveal:

• All debugging information easily accessible for any production response
• Available for both text chat and voice-to-voice interactions

Stop guessing and start knowing exactly why your AI responded the way it did!

We're excited to introduce a powerful new security feature for your chatbots: User Authentication. This update allows you to ensure that only verified users can interact with your chatbot when embedded via our SDK.

🔐 Key Features

• Secure User Verification: Verify user identity before chat sessions begin
• Server-Side Security: Hash generation ensures maximum security
• Access Control: Control access to sensitive information and functionalities
• SDK Integration: Seamless integration with your existing user system

💪 Capabilities

• userId and userHash parameters for authenticated users
• Secret key-based authentication (server-side only)
• Public URL access disabled when enabled
• SDK-only access with mandatory authentication

🚀 Enhanced Security

• No more unauthorized access to your chatbot
• Complete control over who can interact with your AI
• Perfect for protecting sensitive chatbots and ensuring only verified users can access your AI assistant

For implementation details, check our documentation.

🛍️ New Prestashop Integration Features

Direct Product Importing:

• Connect your Prestashop store using Webservice API
• Import entire product catalog with one click
• Secure, read-only access with granular permissions

Real-Time Sync via Webhook:

• Install our Prestashop webhook module
• Automatic updates for product changes, creations, and deletions
• Always current chatbot with latest product information

Say goodbye to manual data entry and ensure your AI chatbot provides customers with up-to-date product details for better interactions and more sales!