Changelog

We've added a new AI action that enables agents to trigger the appointment booking interface based on conditions specified in the base prompt. This update allows precise control over when and how the appointment scheduling UI is presented to users.

Key Points

• Simple configuration through AI actions
• Customizable triggering conditions in base prompt
• Support for both Calendly and Cal.com integrations
• Web-based AI agent compatibility

We are excited to announce the integration of Claude 4.0 Sonnet and Opus to our chatbot platform. These new models bring significant improvements in response quality, development capabilities, and chat interactions.

Key Features

Dual Model Support

• Claude 4.0 Sonnet: Our standard model, offering faster response times and improved code generation
• Claude 4.0 Opus: Our premium model for extended development sessions and complex tasks

Performance Improvements

• Enhanced Chat Experience: Both models provide clearer, more accurate responses than previous versions
• Better Code Generation: Significantly improved coding capabilities compared to Claude 3.7
• Faster Development: Reduced response time for common development tasks

Development Features

• Improved Code Completion: More accurate and contextually aware code suggestions
• Better Error Detection: Enhanced ability to identify and fix code issues
• Extended Development Sessions: Maintains context better during long coding sessions

Upgrade Recommendation

We recommend all Claude 3.7 users upgrade to:

• Claude 4.0 Sonnet: For general development and chat interactions
• Claude 4.0 Opus: For professional development requiring extended sessions

Both models are now available in our platform's model selector, offering improved performance with the same familiar interface.

We're excited to announce a powerful new feature that gives you deeper insights into how and where your chatbot is being used across your website. With URL tracking, you can now understand exactly which pages your users are engaging with your chatbot and track the source of their visits through UTM parameters.

What's New?

• Automatic URL Tracking: When enabled, the system automatically captures the complete URL where users are interacting with your chatbot
• UTM Parameter Support: Track marketing campaign effectiveness by capturing UTM parameters from the page URL
• Page Context Awareness: Understand which specific pages are generating the most chatbot engagement

How to Enable

Navigate to Settings > Chat Interface tab and enable URL tracking to start collecting valuable user journey data.

We're excited to announce a major enhancement to our chatbot widget's theme control system. This update provides more flexibility and better user experience when it comes to managing light and dark modes in your embedded chatbot.

What's New?

• Fixed Theme Mode: Continue using fixed light or dark mode as before
• Automatic System Theme: Chatbot automatically adapts to your users' system preferences
• User Theme Selection: New menu button allows users to manually switch between themes
• Programmatic Control: New SDK methods for dynamic theme management

We're excited to announce Auto Close with Survey - a powerful new feature that automatically manages conversation lifecycles while gathering valuable customer feedback to help you improve your support quality.

🌟 What's New?

• 🔹 Automated Conversation Management – Conversations automatically close after a configurable number of days (3, 7, or 14 days) following the last agent message, keeping your chat records organized.
• 🔹 Customer Feedback Collection – Send customizable survey emails before closing conversations to gather customer satisfaction ratings.
• 🔹 Intelligent Targeting – Limit surveys to conversations involving human agents only, conserving email credits while focusing on interactions where feedback matters most.
• 🔹 Customizable Survey Emails – Fully personalize email subject lines and content with dynamic template variables including customer name, rating widget, conversation preview, and direct conversation links.
• 🔹 Integrated Analytics – Survey results automatically appear in conversation records and analytics dashboards with rating distribution charts and trend analysis.

📌 How to Get Started?

Navigate to Settings > Live Chat > Enable Auto Close to configure your auto-close settings and customize your survey email templates. Use the test email feature to preview your surveys before going live!

✅ Streamlined Operations: Reduce manual conversation management tasks
✅ Actionable Insights: Gather customer satisfaction data to identify improvement opportunities
✅ Cost Optimization: Smart targeting options help conserve email credits

This feature helps you maintain organized chat records while gathering valuable insights to continuously improve your customer support experience! 🚀