Changelog

We've completed the privacy loop with automatic PII de-anonymization! Your AI now delivers natural, readable responses while keeping customer data completely protected from LLM providers.

Highlights

🔒 Full Privacy Protection - Customer PII never reaches AI models

✨ Natural User Experience - Users see clean responses without ugly placeholder tokens

🤖 Automatic Operation - Works seamlessly when anonymization is enabled

Transform your website's AI experience with the new AI Search Bar widget and powerful contextual awareness features that make customer interactions more intuitive and intelligent.

Highlights

🔍 AI Search Bar Widget - New sleek search bar display style alongside the traditional chat bubble for a seamless on-page experience

⚡ Direct Interaction - Conversation starters now appear directly on your website—no need to open the widget first

📝 Ask AI About Selection - Customers can select any text on your page and instantly ask AI about it with one click

🧠 Page Awareness by Default - Chatbot automatically understands page content, navigation, and user context for personalized responses

🔒 Privacy Protected - Built-in PII anonymization keeps personal information safe while maintaining conversation context

📱 Full-Screen Mode - Users can expand the widget to full-screen size for a more immersive chat experience on desktop

We're excited to announce the availability of OpenAI's GPT-5.1 on Chat Data. This flagship model brings state-of-the-art performance and significantly reduced hallucinations to your customer support chatbots.

New Model

• GPT-5.1: OpenAI's flagship model with exceptional accuracy and fastest response times for straightforward queries

Key Improvements for Chatbots

• Superior Accuracy: State-of-the-art performance across all domains with significantly reduced hallucinations
• Faster Responses: Up to 2x faster on straightforward customer queries for real-time support
• Better Understanding: More accurate interpretation of customer intent and questions
• Enhanced Reliability: Fewer errors and more consistent responses for automated support

GPT-5.1 is now available in your Chat Data model selector.

Automatically protect your customers' personal information before it reaches your AI models, while keeping conversation context intact for excellent support.

Highlights

🔒 Flexible PII Protection - Choose which personal data to anonymize per workspace or integration—from emails and phone numbers to credit cards and national IDs

✅ Intelligent Pre-Processing - Automatically mask sensitive data before it reaches AI models or gets stored, with no workflow changes needed

🌍 Privacy by Default - Meet GDPR and data minimization requirements while maintaining full conversation context for your team

Transform your chatbot into an intelligent AI agent with Workflows—multi-step conversation paths for lead qualification, onboarding, appointment booking, and complex customer journeys.

Highlights

🎯 Workflows as AI Actions - Trigger complex, multi-step processes with isolated session management

🤖 AI-Powered Generation - Build workflows in natural language with Auto Prompt, or use manual drag-and-drop

🧪 Visual Testing & Debugging - Real-time node transitions with full debug info and AI-powered test simulations

🌐 Multi-Platform Ready - Deploy across website widgets and third-party integrations (WhatsApp, Messenger, Instagram, Telegram, Slack, Discord)

📦 Easy Management - Centralized variables, import/export workflows, and collaborate with your team