Changelog

We're excited to announce a major enhancement to our chatbot widget's theme control system. This update provides more flexibility and better user experience when it comes to managing light and dark modes in your embedded chatbot.

What's New?

• Fixed Theme Mode: Continue using fixed light or dark mode as before
• Automatic System Theme: Chatbot automatically adapts to your users' system preferences
• User Theme Selection: New menu button allows users to manually switch between themes
• Programmatic Control: New SDK methods for dynamic theme management

We're excited to announce Auto Close with Survey - a powerful new feature that automatically manages conversation lifecycles while gathering valuable customer feedback to help you improve your support quality.

🌟 What's New?

• 🔹 Automated Conversation Management – Conversations automatically close after a configurable number of days (3, 7, or 14 days) following the last agent message, keeping your chat records organized.
• 🔹 Customer Feedback Collection – Send customizable survey emails before closing conversations to gather customer satisfaction ratings.
• 🔹 Intelligent Targeting – Limit surveys to conversations involving human agents only, conserving email credits while focusing on interactions where feedback matters most.
• 🔹 Customizable Survey Emails – Fully personalize email subject lines and content with dynamic template variables including customer name, rating widget, conversation preview, and direct conversation links.
• 🔹 Integrated Analytics – Survey results automatically appear in conversation records and analytics dashboards with rating distribution charts and trend analysis.

📌 How to Get Started?

Navigate to Settings > Live Chat > Enable Auto Close to configure your auto-close settings and customize your survey email templates. Use the test email feature to preview your surveys before going live!

✅ Streamlined Operations: Reduce manual conversation management tasks
✅ Actionable Insights: Gather customer satisfaction data to identify improvement opportunities
✅ Cost Optimization: Smart targeting options help conserve email credits

This feature helps you maintain organized chat records while gathering valuable insights to continuously improve your customer support experience! 🚀

We're excited to announce our new Customizable Input Limits Controls feature! This powerful update allows you to:

What's New:

• Text Input: Increase from 8,000 to 80,000 characters
• File Uploads: Upload up to 49 files per message
• User Information: Control truncation for SDK integrations

Benefits:

• Handle larger inputs while maintaining sustainable pricing
• Transparent credit-based system with real-time cost estimation
• Detailed credit consumption logging in chat logs

Perfect For:

• Technical documentation processing
• Multi-file batch analysis
• Applications requiring extensive user context

Ready to break free from input limits? Head to your chatbot settings and find the new Limits Control section to get started!

Precision Debugging:

• See exact knowledge base snippets and data points used for each AI response
• Review sequence of AI actions (API calls, functions executed)
• Eliminate guesswork with clear production data trails

Rapid Issue Resolution:

• Quickly identify outdated knowledge base content
• Spot broken links and API failures instantly
• Distinguish between model hallucination vs. context issues

Click to Reveal:

• All debugging information easily accessible for any production response
• Available for both text chat and voice-to-voice interactions

Stop guessing and start knowing exactly why your AI responded the way it did!

We're excited to introduce a powerful new security feature for your chatbots: User Authentication. This update allows you to ensure that only verified users can interact with your chatbot when embedded via our SDK.

🔐 Key Features

• Secure User Verification: Verify user identity before chat sessions begin
• Server-Side Security: Hash generation ensures maximum security
• Access Control: Control access to sensitive information and functionalities
• SDK Integration: Seamless integration with your existing user system

💪 Capabilities

• userId and userHash parameters for authenticated users
• Secret key-based authentication (server-side only)
• Public URL access disabled when enabled
• SDK-only access with mandatory authentication

🚀 Enhanced Security

• No more unauthorized access to your chatbot
• Complete control over who can interact with your AI
• Perfect for protecting sensitive chatbots and ensuring only verified users can access your AI assistant

For implementation details, check our documentation.