Changelog

We're excited to announce a powerful new feature that gives you deeper insights into how and where your chatbot is being used across your website. With URL tracking, you can now understand exactly which pages your users are engaging with your chatbot and track the source of their visits through UTM parameters.

What's New?

• Automatic URL Tracking: When enabled, the system automatically captures the complete URL where users are interacting with your chatbot
• UTM Parameter Support: Track marketing campaign effectiveness by capturing UTM parameters from the page URL
• Page Context Awareness: Understand which specific pages are generating the most chatbot engagement

How to Enable

Navigate to Settings > Chat Interface tab and enable URL tracking to start collecting valuable user journey data.

We're excited to announce a major enhancement to our chatbot widget's theme control system. This update provides more flexibility and better user experience when it comes to managing light and dark modes in your embedded chatbot.

What's New?

• Fixed Theme Mode: Continue using fixed light or dark mode as before
• Automatic System Theme: Chatbot automatically adapts to your users' system preferences
• User Theme Selection: New menu button allows users to manually switch between themes
• Programmatic Control: New SDK methods for dynamic theme management

We're excited to announce Auto Close with Survey - a powerful new feature that automatically manages conversation lifecycles while gathering valuable customer feedback to help you improve your support quality.

🌟 What's New?

• 🔹 Automated Conversation Management – Conversations automatically close after a configurable number of days (3, 7, or 14 days) following the last agent message, keeping your chat records organized.
• 🔹 Customer Feedback Collection – Send customizable survey emails before closing conversations to gather customer satisfaction ratings.
• 🔹 Intelligent Targeting – Limit surveys to conversations involving human agents only, conserving email credits while focusing on interactions where feedback matters most.
• 🔹 Customizable Survey Emails – Fully personalize email subject lines and content with dynamic template variables including customer name, rating widget, conversation preview, and direct conversation links.
• 🔹 Integrated Analytics – Survey results automatically appear in conversation records and analytics dashboards with rating distribution charts and trend analysis.

📌 How to Get Started?

Navigate to Settings > Live Chat > Enable Auto Close to configure your auto-close settings and customize your survey email templates. Use the test email feature to preview your surveys before going live!

✅ Streamlined Operations: Reduce manual conversation management tasks
✅ Actionable Insights: Gather customer satisfaction data to identify improvement opportunities
✅ Cost Optimization: Smart targeting options help conserve email credits

This feature helps you maintain organized chat records while gathering valuable insights to continuously improve your customer support experience! 🚀

We're excited to announce our new Customizable Input Limits Controls feature! This powerful update allows you to:

What's New:

• Text Input: Increase from 8,000 to 80,000 characters
• File Uploads: Upload up to 49 files per message
• User Information: Control truncation for SDK integrations

Benefits:

• Handle larger inputs while maintaining sustainable pricing
• Transparent credit-based system with real-time cost estimation
• Detailed credit consumption logging in chat logs

Perfect For:

• Technical documentation processing
• Multi-file batch analysis
• Applications requiring extensive user context

Ready to break free from input limits? Head to your chatbot settings and find the new Limits Control section to get started!

Precision Debugging:

• See exact knowledge base snippets and data points used for each AI response
• Review sequence of AI actions (API calls, functions executed)
• Eliminate guesswork with clear production data trails

Rapid Issue Resolution:

• Quickly identify outdated knowledge base content
• Spot broken links and API failures instantly
• Distinguish between model hallucination vs. context issues

Click to Reveal:

• All debugging information easily accessible for any production response
• Available for both text chat and voice-to-voice interactions

Stop guessing and start knowing exactly why your AI responded the way it did!