Changelog

We're excited to announce a new way to stay connected with your customers and operators—SMS notifications for live chat escalation!

Now, in addition to email, webhook, and Zendesk notifications, you can send real-time SMS alerts to operators and customers. Whether it's notifying an agent about a new live chat escalation or updating a customer when their message gets a response, SMS ensures instant communication and a seamless support experience.

Key Features:

• Import Phone Numbers from Twilio – Bring your Twilio numbers into Chat Data for sending and receiving SMS notifications.
• Use Platform-Provided SMS – No Twilio number? No problem! Use our Twilio-powered number for just $0.05 per SMS.
• Agent SMS Alerts – Notify up to 5 operator agents via SMS when a chat is escalated.
• Lead SMS Notifications – If a lead provides their phone number and opts in, they'll receive an SMS when they get a response.
• Custom Opt-In Text – Personalize the opt-in message in the lead form.

How to Get Started:

1. Import your Twilio phone numbers in Settings > Phone Numbers (free).
2. Enable SMS notifications in Settings > Live Chat.
3. Choose your SMS sender (your Twilio number or our platform-provided option).
4. Set up agent receivers and lead opt-in preferences.

💡 Pro Tip: Don't have a Twilio number? You can use our platform’s Twilio number and simply purchase SMS credits via our Pricing Page.

This feature ensures that no lead or escalation goes unnoticed. Get started today and enhance your live chat experience with SMS!

🔗 Learn More in Our Guide

Following the previous release of the Customize Voices with Your Chatbot, we are excited to extend custom voice support to real-time voice-to-voice chat. With this feature, you can replace the native voices of OpenAI with your own customized voice from ElevenLabs while still enjoying all the powerful features of OpenAI's real-time voice functionality.

How to use it

• You can simply turn on the 'User Customize Voice' toggle in the Realtime Voices settings. Then, the output voices of the real-time communication will switch to your chosen voices configured in the Customize Voices settings, as shown below.

After enabling the feature, the output voices of the real-time communication will switch to your chosen voice while maintaining all the other features of the real-time voice-to-voice chat. Because you are using your own customized voice, users cannot select OpenAI's provided voices in the Chatbot interface anymore.

We're excited to introduce custom voice support for your chatbot! Your AI can now speak with your chosen ElevenLabs voice across all platforms - from WhatsApp to your website widget.

Key Features

• 🎯 Custom ElevenLabs voices for all chat responses
• 🔌 Works with WhatsApp, Messenger, Instagram, Slack, and Discord
• ⚡ Easy setup with API key integration
• 🤖 Compatible with website chat widget

Learn more about Custom Voices →

Coming Soon

• Additional voice providers beyond ElevenLabs and Azure
• Custom voice support for real-time voice conversations

We're excited to launch SSO Login for our Reseller customers, allowing your users to manage their chatbots while maintaining your brand identity throughout.

🌟 Key Features

• Seamless Authentication: Direct access without Chat Data registration
• Complete White-Labeling: Your branding throughout the experience
• Full Admin Control: Comprehensive chatbot management and dashboard access
• Secure & Private: No user data stored on our platform

💪 Capabilities

Users can:

• Manage chatbot settings and behavior
• Access analytics dashboard
• View conversation history
• Configure basic integrations

🚀 Quick Setup

1. Configure SSO token generation
2. Add redirect endpoint
3. Test and deploy

For implementation details, check our documentation.

💡 Perfect For

Resellers wanting to provide customers with professional chatbot management capabilities without building custom dashboard solutions.

Introducing response delay settings for Facebook integrations. This feature allows you to configure random response delays for your AI chatbots on WhatsApp, Messenger, and Instagram, making interactions feel more natural and less bot-like.

What's New

• Configure custom delay ranges for each platform
• Random delays between 0-4 hours
• Easy setup through the Integrations tab
• Improved user experience for roleplay scenarios

This update helps create more authentic conversations by preventing instant responses that typically give away AI chatbots.