Changelog

We're excited to announce Anthropic's Claude Opus 4.5 on Chat Data. The most advanced Opus model yet, delivering exceptional accuracy and improved efficiency for your customer support.

Key improvements:

• Industry-leading accuracy with 80%+ SWE-bench performance
• 48-76% better token efficiency for cost-effective operations
• Superior context understanding for complex conversations

Available now in your Chat Data model selector.

Google DeepMind's Gemini 3.0 Pro is now available on Chat Data, featuring state-of-the-art reasoning for complex problem-solving, enhanced customer intent understanding, and optimized performance at the same cost as previous Gemini models. We're currently using the Preview model and will automatically upgrade to the standard version when available.

We've completed the privacy loop with automatic PII de-anonymization! Your AI now delivers natural, readable responses while keeping customer data completely protected from LLM providers.

Highlights

🔒 Full Privacy Protection - Customer PII never reaches AI models

✨ Natural User Experience - Users see clean responses without ugly placeholder tokens

🤖 Automatic Operation - Works seamlessly when anonymization is enabled

Transform your website's AI experience with the new AI Search Bar widget and powerful contextual awareness features that make customer interactions more intuitive and intelligent.

Highlights

🔍 AI Search Bar Widget - New sleek search bar display style alongside the traditional chat bubble for a seamless on-page experience

⚡ Direct Interaction - Conversation starters now appear directly on your website—no need to open the widget first

📝 Ask AI About Selection - Customers can select any text on your page and instantly ask AI about it with one click

🧠 Page Awareness by Default - Chatbot automatically understands page content, navigation, and user context for personalized responses

🔒 Privacy Protected - Built-in PII anonymization keeps personal information safe while maintaining conversation context

📱 Full-Screen Mode - Users can expand the widget to full-screen size for a more immersive chat experience on desktop

We're excited to announce the availability of OpenAI's GPT-5.1 on Chat Data. This flagship model brings state-of-the-art performance and significantly reduced hallucinations to your customer support chatbots.

New Model

• GPT-5.1: OpenAI's flagship model with exceptional accuracy and fastest response times for straightforward queries

Key Improvements for Chatbots

• Superior Accuracy: State-of-the-art performance across all domains with significantly reduced hallucinations
• Faster Responses: Up to 2x faster on straightforward customer queries for real-time support
• Better Understanding: More accurate interpretation of customer intent and questions
• Enhanced Reliability: Fewer errors and more consistent responses for automated support

GPT-5.1 is now available in your Chat Data model selector.