AI Phone Calls Are Live

Your AI agent can now pick up the phone. Callers to your business number talk with your agent in a natural, spoken conversation, and get the same answers and help they would get in chat.

What your agent can do on a call

• Answer questions from your knowledge base and instructions.
• Take action, using the AI Actions you have already set up.
• Follow a phone menu when callers press keys.
• Text the caller useful details, such as a link.
• Hand the call to your team when a person is needed.

Your number, your account

Bring your own phone number through your Twilio account, or get a new one right from your dashboard. Your number stays yours, and calls show up in your agent's conversations like any other channel.

Get started

Open your agent's Realtime Voice settings, connect a phone number, and place a test call to hear your agent before you share the number.