Rename and Pin Conversations

Your chatbot widget visitors can now keep their conversations organized. Each conversation automatically gets a title from the first message, and users can rename it to something more meaningful anytime. Important conversations can be pinned to the top of the list so they're always easy to find.

What's New

• Conversations now have titles — Each chat is automatically named based on the first message. No more scanning through message previews to find the right one.
• Rename any conversation — Give a chat a custom name that makes sense to you.
• Pin important chats — Keep your most-used conversations at the top of the list, right where you need them.
• Search by title or content — Find conversations faster by searching titles, not just message text.

Available in all 30 supported languages.