CSV File Support in Chat

Visitors and API users can now attach CSV files to their chat messages. The AI reads the raw data and answers questions about it — no manual copy-paste or file conversion needed.

What's New

• CSV upload in the chatbot widget — Attach .csv files the same way as PDFs. Enable File Uploading in Settings > Chat Interface.
• Works on all platforms — CSV attachments are supported across WhatsApp, Messenger, Instagram, Telegram, LINE, Slack, Discord, and the website widget.
• Reliable encoding handling — Files encoded in UTF-8, UTF-16 LE/BE, or Windows-1252 are decoded correctly, including BOM stripping.

How to Use

• Widget — Enable File Uploading under My Chatbots > [Chatbot] > Settings > Chat Interface, then attach a .csv in the chat.
• API — Pass the CSV file URL in the files array of your /api/chat request as you would with a PDF.
• Messaging platforms — Send a CSV attachment directly in WhatsApp, Messenger, Slack, or any supported channel.

Enable File Uploading in Settings > Chat Interface to get started.