IP Blocklist & Allowlist

We’re excited to introduce IP-based access control for your chatbot! Now, you can enhance security and manage user access with customizable blocklists and allowlists.

🚀 What You Can Do

• ✅ Block malicious users and prevent spam
• ✅ Restrict access by country to comply with regulations or business needs
• ✅ Limit chatbot usage to specific company networks or authorized IPs

⚙️ How It Works

• 🔹 Blocklist Check – If an IP is in the blocklist, access is denied. Otherwise, it moves to the allowlist check.
• 🔹 Allowlist Check – If the allowlist is empty, all users (except blocked ones) can access the chatbot. If the allowlist has entries, only listed users are allowed.
• 🔹 Full Access Control – Even if an IP is in the allowlist, it will be blocked if also found in the blocklist.

🔧 How to Set It Up

Go to Settings > Security to configure your blocklist and allowlist. You can also block/unblock IPs directly from the Chat Logs, Leads Dashboard, and Live Chat Dashboard.

Check out the IP Blocklist & Allowlist documentation for more details.