Magento Integration: Product Importing, Order Tracking & Real-Time Sync

Direct Magento Product Importing

Setup Steps

1. Create Integration in Magento admin (System > Integrations) with read-only product permissions
2. Go to Sources > Product, select "Magento Store Domain"
3. Enter store URL and Access Token
4. Click Import

What You Get

• Full product data: descriptions, prices, images, variants, stock levels, categories
• Preview and remove unwanted products before training
• Click Create/Retrain Chatbot to update your agent

Order Tracking AI Action

Setup Steps

1. Go to Custom Actions in chatbot settings
2. Enable Order Tracking action, select Magento as platform
3. Enter store URL and Access Token with read-only order permissions

What You Get

• Customers query order status by email or order number
• Shows order status, tracking numbers, carrier info, line items, quantities, totals
• Read-only access with customer verification

Real-Time Product Sync via Webhook

Setup Steps

1. Install "Chat Data Webhook Plugin for Magento 2" via System > Web Setup Wizard > Extension Manager
2. In Chat Data, go to Integrations tab, click Integrate with Magento to get webhook URL
3. Paste webhook URL into the plugin configuration in Magento
4. Copy webhook secret from the plugin to Chat Data integration modal
5. Send a test event to verify connection (expect 200 status code)

What You Get

• Auto-sync on product create, update, delete
• Chatbot always has latest product info without manual updates

Documentation:

• Direct Magento Products Importing
• Magento Order Tracking AI Action
• Realtime Magento Products Sync