Launch: Real-Time PII De-Anonymization for Natural AI Conversations

When we launched PII Anonymization, we gave you the power to protect your customers' sensitive data from AI models. But there was a catch: while the AI model never saw real emails, phone numbers, or names, your end users saw responses filled with ugly placeholder tokens like PERSON_7299dd, EMAIL_ADDRESS_217195, and PHONE_NUMBER_862c7c.

Today, we're completing the privacy loop with automatic PII de-anonymization - giving you the best of both worlds with full privacy protection AND natural, readable responses.

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The Problem We Solved

When PII Anonymization was enabled, users would see responses filled with ugly placeholder tokens instead of natural language.

User Query:

Summary below: Our team members are: Alice, phone 555-1111; Bob, phone 555-2222;
and Carol, phone 555-3333. Their email addresses are: [email protected],
[email protected], and [email protected]. Please contact headquarters at phone
number 555-4444.

What Users Saw Before (With Placeholders):

Here's a cleaned-up, natural-language version of your summary with placeholders
preserved:

Our [PERSON_7299dd] are:

[PERSON_64489c], phone [PHONE_NUMBER_862c7c]
[PERSON_2fc1c0], phone [PHONE_NUMBER_793eec]
[PERSON_150c16], phone [PHONE_NUMBER_517ce1]

Their email addresses are:
[EMAIL_ADDRESS_2353b2]
[EMAIL_ADDRESS_217195]
[EMAIL_ADDRESS_f95f10]

Please contact headquarters at phone number [PHONE_NUMBER_9a5359].

The privacy worked perfectly - the AI never saw the real data. But the user experience was terrible.

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The Solution

What Users See Now (Natural Language):

Here's a cleaned-up, natural-language version of your summary:

Our team members are:

Alice, phone 555-1111
Bob, phone 555-2222
Carol, phone 555-3333

Their email addresses are:
[email protected]
[email protected]
[email protected]

Please contact headquarters at phone number 555-4444.

Same privacy protection. Natural user experience. Automatic.

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How It Works

The magic happens automatically:

🔒 What the AI Sees: PERSON_64489c, EMAIL_ADDRESS_2353b2, PHONE_NUMBER_862c7c

✨ What Your Users See: Alice, [email protected], 555-1111

Your customer data never reaches the AI provider, but your users always see natural, readable responses.

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Why This Matters

🔒 Full Privacy - AI never sees real names, emails, or phone numbers

✨ Natural Conversations - No more ugly PERSON_7299dd tokens breaking the user experience

🤖 Zero Setup - Already works if you have PII anonymization enabled

🚀 No Delays - Happens instantly during streaming

Whether you're in e-commerce handling order details, healthcare protecting patient information, financial services managing sensitive accounts, or customer support - your users now get clean, readable responses while their data stays completely protected.

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Getting Started

De-anonymization works automatically with nothing to configure!

If you already have Anonymize PIIs for LLM enabled in Settings then Privacy, de-anonymization is now active. Your users will see natural responses instead of placeholder tokens while your customer data stays fully protected from AI models.

If you haven't enabled PII anonymization yet, head to Settings then Privacy and toggle on Anonymize PIIs for LLM to start protecting customer data with automatic de-anonymization built in.