Your Chatbot Now Checks In When Visitors Go Quiet

Visitors often get an answer and drift off mid-conversation. Now your chatbot checks in once, politely, just like a good support agent would.

👋 How It Works

• ✅ Four minutes after the visitor's last message, once the AI has answered it, the chatbot sends a single check-in.
• ✅ One per pause — it never nags. The next check-in can only come after the visitor writes again.
• ✅ It steps aside for people — once live chat is requested or one of your agents replies, the chatbot sends nothing.
• ✅ Quiet by design — if the widget is minimized, the check-in shows up like any new message; if the visitor has left, it is waiting in the conversation when they come back. No emails are sent.

⚙️ Make It Yours

Open Interface settings → Inactivity Follow-up:

1. Choose Check in, Check in and offer live chat, or Off.
2. Write your check-in message.
3. Optionally turn on Auto-close after the check-in, pick how many minutes to wait, and add a closing message.

A visitor who replies after a conversation was closed simply continues where they left off.

💡 Good to Know

The check-in appears in your conversation history, so you can always see what the visitor saw. It is a fixed message you write, so it never uses credits.