Changelog

We're excited to announce the launch of Business Profile Settings, a powerful new feature that lets you create a dedicated business profile within your chatbot widget.

🌟 What's New?

• 🔹 Profile Description – Showcase your business with a detailed description of your history, mission, and offerings.
• 🔹 Social Links – Add up to 5 social media links to connect with your customers.
• 🔹 Action Items – Display up to 5 key action links on your business profile page.
• 🔹 Flexible Display Options – Choose whether to enable the business profile in an iframe or the chatbot widget. You can also set the Business Profile as the first view before the chatbot interface.
• 🔹 Direct Message to Email – (Available on Standard plans and above) Enable customers to send messages directly to your registered email, ensuring no inquiry goes unnoticed.

📌 How to Get Started?

Head to Your Business Profile Settings to set up your profile and start engaging with customers in a more professional and personalized way!

🔄 Seamless Switching: Customers can easily switch between the chatbot and the business profile interface with a single click on the top-left icon of the chatbot widget.

This feature enhances your chatbot experience by making it easier than ever to showcase your brand and engage with potential customers.

Start setting up your Business Profile today! 🚀

Introducing Lazy Live Chat Escalation - Smart control over when human support is triggered.

Key Features

• Smart Triggering: Live chat button appears only when needed (e.g., chatbot can't answer, user requests human support)
• Quick Setup: Enable via Settings > Live Chat with customizable trigger conditions

Dashboard & Notifications

• Real-time Alerts: Email and Zendesk notifications for escalation requests
• Chat Management:
  • Filter by status (Unrequested/Unassigned/Open/Ended)
  • Track customer status and information
  • View chat history

Communication

• Automated Notifications: Email alerts when either party sends messages while the other is offline
• Dedicated Portals: Separate URLs for agents and customers to continue conversations
• Closed State: Optional message when chat ends, prompting widget refresh

Enable this feature to ensure human support is available exactly when needed.

we are excited to launch the Sender Email White Labeling feature for you.

Previously, all our notification emails—including daily conversation summaries, daily leads summaries, live chat escalation notifications, and new message notifications—were sent from Chat Data's email address. This approach didn't align with the branding needs of our white labeling customers who wish to represent everything under their own brand.

Introducing Email White Labeling

If you are on our Reseller or Professional plan, you can now configure this feature by navigating to Settings > White Labeling. Follow these simple steps:

1. Add a Customer Email: Input the email address you want your notifications to be sent from.
2. Update Your DNS: Update your DNS settings as indicated in the provided table.
3. Enjoy Rebranded Notifications: All emails related to your chatbot will now be sent from your specified email address instead of Chat Data’s.

For example, a live chat escalation notification will now reflect your own brand’s email address, giving your communications a more personalized and professional touch.

We believe this enhancement makes white labeling more complete and thorough. Stay tuned—more email notification options will be added in the future to further enhance your branding impact.

We're excited to introduce Team Management for better chatbot collaboration!

Key Features

• Team Size Limits: Free (0), Entry (5), Standard (20), Professional (1000) members
• Access Management: Manage team members through the Settings > Members tab

Permission Levels

• Read: View configurations and chat
• Train: Train chatbot
• Full: Edit configurations, train, and integrate
• Admin: Full access plus member management
• Owner: Complete control with ownership transfer rights

Quick Start

1. Go to Settings > Members
2. Click Invite a member
3. Enter email and set permissions

Note: Invitees must have a Chat Data account

Learn more about team management from our docs → Invite Team Members

What’s New?

• Speak & Hear:
  Users can now click the microphone icon in the chatbot widget—or in Messenger, WhatsApp, Instagram, Discord, and Slack integrations—to speak directly with your chatbot. Once the chatbot responds, simply click the text to hear the transcribed audio.

• Multilingual Capabilities:

  • Audio input now supports 159 locales.
  • Enjoy responses with one of 519 voices across 152 locales.
  • Our multilingual voice detection and audio player ensure a seamless experience.

• Customizable Settings:
  This feature is automatically enabled for all paid customers at no extra cost with these default settings:

  • Default Locales: en-US, zh-CN, and es-ES
  • Default Voice: en-US-RyanMultilingualNeural
    To adjust your preferred locales (up to four for voice-to-text detection) and voices, simply go to Settings > Chat Interface. You can also disable the feature if desired.

How It Works:

1. Activate Audio:
   Click the microphone icon to speak with your chatbot.
2. Multiplatform Support:
   Enjoy audio interactions across our chatbot widget and popular platforms like Messenger, WhatsApp, Instagram, Discord, and Slack.
3. Listen to Responses:
   After receiving a text response, click on it to hear the audio output in your selected voice.