Changelog

We’re excited to announce a major upgrade to our live chat experience—human agents can now seamlessly take over conversations from the AI across WhatsApp, Messenger, and Instagram!

🔥 What’s New?

Previously, WhatsApp’s AI integration restricted live interactions once a phone number was connected. Now, with this update, you can personally step in and handle complex customer queries across all three platforms!

💡 How It Works:

• ✅ Live Chat Control – Select any conversation thread in the Live Chat dashboard.
• ✅ AI Toggle – Disable the AI chatbot while engaging with the customer to prevent interruptions.
• ✅ Direct Messaging – Your responses will be delivered straight to the customer’s app (WhatsApp, Messenger, or Instagram).
• ✅ Offline Notifications – If the AI is disabled and you’re offline, you’ll receive an email alert with a chat link whenever a customer replies.

This update ensures a seamless handoff between AI automation and human support, giving your customers the best of both worlds! 🎉

🔥 Why It Matters

• ✅ Personalized Experience – Suggestions adapt to the user’s latest query for a more natural conversation flow.
• ✅ Increased Efficiency – Users can quickly select relevant questions instead of typing them out.
• ✅ Higher Engagement & Conversions – Contextually appropriate options guide users toward meaningful interactions.
• ✅ Seamless Updates – No need to manually update static question sets—our AI handles it dynamically!
• ✅ Better User Experience – Minimize irrelevant or repetitive suggestions to keep conversations smooth.

🛠️ How to Enable?

Simply go to Interface Settings and turn on Dynamic Suggested Questions to activate it instantly!

💬 Where Will These Appear?

• 🔹 Chat Widget: Up to four real-time suggested questions will display inline, adapting to the conversation.
• 🔹 Messenger: For Facebook Messenger, quick replies will be shown (limited to 20 characters due to platform constraints).

🔗 Learn More: Dynamic Suggested Questions Documentation

We’re excited to launch a new way to share your chatbot effortlessly—QR Code Sharing! Now, you can generate a QR code for your chatbot and let customers connect with you instantly by simply scanning it.

📌 Why Use QR Codes?

• 🔹 Instant Access – Customers can connect with your chatbot in seconds.
• 🔹 Personalized Experiences – Gather insights to enhance user engagement.
• 🔹 Cost-Effective Support – Automate FAQs and routine queries to save resources.
• 🔹 24/7 Availability – Provide seamless support anytime, anywhere.
• 🔹 Versatile Applications – Use it for product info, bookings, feedback, and more.
• 🔹 Enhanced Marketing – Run loyalty programs and promotions with ease.

🔧 How to Get Started?

1️⃣ Generate Your QR Code – Click the "Share" button in your chatbot dashboard, and your QR code will be created automatically.
2️⃣ Download the QR Code – Save it in your preferred format.
3️⃣ Utilize It Across Channels – Print it on business cards, product packaging, advertisements, digital displays, and more!

By leveraging QR codes, you can boost customer interactions, streamline operations, and grow your business effortlessly.

We're excited to announce the launch of Business Profile Settings, a powerful new feature that lets you create a dedicated business profile within your chatbot widget.

🌟 What's New?

• 🔹 Profile Description – Showcase your business with a detailed description of your history, mission, and offerings.
• 🔹 Social Links – Add up to 5 social media links to connect with your customers.
• 🔹 Action Items – Display up to 5 key action links on your business profile page.
• 🔹 Flexible Display Options – Choose whether to enable the business profile in an iframe or the chatbot widget. You can also set the Business Profile as the first view before the chatbot interface.
• 🔹 Direct Message to Email – (Available on Standard plans and above) Enable customers to send messages directly to your registered email, ensuring no inquiry goes unnoticed.

📌 How to Get Started?

Head to Your Business Profile Settings to set up your profile and start engaging with customers in a more professional and personalized way!

🔄 Seamless Switching: Customers can easily switch between the chatbot and the business profile interface with a single click on the top-left icon of the chatbot widget.

This feature enhances your chatbot experience by making it easier than ever to showcase your brand and engage with potential customers.

Start setting up your Business Profile today! 🚀

Introducing Lazy Live Chat Escalation - Smart control over when human support is triggered.

Key Features

• Smart Triggering: Live chat button appears only when needed (e.g., chatbot can't answer, user requests human support)
• Quick Setup: Enable via Settings > Live Chat with customizable trigger conditions

Dashboard & Notifications

• Real-time Alerts: Email and Zendesk notifications for escalation requests
• Chat Management:
  • Filter by status (Unrequested/Unassigned/Open/Ended)
  • Track customer status and information
  • View chat history

Communication

• Automated Notifications: Email alerts when either party sends messages while the other is offline
• Dedicated Portals: Separate URLs for agents and customers to continue conversations
• Closed State: Optional message when chat ends, prompting widget refresh

Enable this feature to ensure human support is available exactly when needed.