Changelog

Introducing IP-based access control with customizable blocklists and allowlists for enhanced chatbot security.

🚀 Features

• ✅ Block unwanted users and prevent spam
• ✅ Control access by country or region
• ✅ Restrict usage to authorized IP ranges

⚙️ How It Works

• Blocklist – Denied IPs can't access the chatbot
• Allowlist – Optional whitelist for authorized IPs
• Priority – Blocklist takes precedence over allowlist

🔧 Setup

Configure in Settings > Security or manage directly from dashboards

Introducing AI Actions - Transform your chatbot into a powerful AI agent that can perform real-world tasks!

⚡ Key Features

• Lead Generation - Capture and qualify leads automatically
• Custom Actions - Trigger buttons, forms, and external links
• Smart Integration - Real-time web search and API connectivity
• Rich Media - Send images, PDFs, and documents on demand

🔥 Available Platforms

Seamlessly integrate with Web Widgets, WhatsApp, Messenger, Instagram, Discord, and Slack to automate your business workflows.

Check the AI Actions page for more details.

We're excited to announce six powerful AI models for enhanced chatbot capabilities.

🧠 New AI Models

• 🔹 Claude 3.5 Sonnet – Anthropic's advanced model for complex reasoning
• 🔹 Claude 3.5 Haiku – Fast, lightweight model for efficient conversations
• 🔹 Claude 3 Haiku – Streamlined model for quick, intelligent responses
• 🔹 Claude 3 Opus – Anthropic's most powerful AI for deep reasoning
• 🔹 Gemini 1.5 Flash – Google's rapid multimodal model for tool integration
• 🔹 Gemini 1.5 Pro – An advanced model that provides higher intelligence and capability

🚀 Benefits

• ✅ Flexible Options – Choose models based on speed vs. reasoning needs
• ✅ Better Performance – Improved efficiency and response times
• ✅ Easy Integration – Optimize for cost, speed, and intelligence

We've expanded your dashboard analytics with powerful new insights and reporting tools! Now, you can track chatbot performance more effectively than ever.

What's New:

• ✅ Enhanced Dashboard Metrics – Track messages, conversations, satisfaction scores, leads, and topic categories
• ✅ Topics Categorization – Pre-curated categories to understand user intent
• ✅ Public Metrics Page – Share and embed white-labeled performance metrics
• ✅ Automated Reports – Get weekly and monthly performance summaries in your inbox

Navigate to Settings > Analytics to customize your metrics and reporting preferences.

Introducing Realtime Voice Chat - engage with your chatbot through natural voice conversations! This groundbreaking feature enables fluid, human-like interactions while automatically collecting lead information.

🔑 Key Features:

• Natural voice conversations with customizable AI voices
• Automatic lead information extraction (name, email, phone)
• Multi-language support
• Adjustable voice detection parameters
• Chat log audio playback

💰 Cost-Efficient:

• Available on Standard and above plans
• Flexible RAG settings to optimize costs
• Choose between high-quality (gpt-4-realtime) and cost-effective (gpt-4-realtime-min) models

🎯 Perfect for:

• Customer service automation
• Lead generation
• Sales qualification
• Support desk enhancement

Enable Realtime Voice Chat today and transform your chatbot into a dynamic conversational agent!