Step-by-step guide to cancel your Tidio subscription and switch to a modern AI chatbot alternative.
Last updated March 31, 2026
TL;DR
To cancel Tidio: Log in → Settings → Project → Billing → click the cancel option next to your plan. No penalty for monthly plans — cancellation takes effect at the end of your billing cycle.
Websites use Tidio, but many outgrow its limited 50 AI conversations per month on the Starter plan.
Tidio Starter limits AI to just 50 Lyro conversations per month — Chat Data offers 2,000.
Average response time improvement with Chat Data.[*]
Sign in to your Tidio account at tidio.com with your credentials.
Click on the Settings gear icon in the left sidebar of your Tidio dashboard.
Go to Project > Billing to view your current subscription details.
Click on the red cancel option next to your active subscription plan.
Confirm that you want to cancel. Your Tidio subscription will end and no new charges will occur.
Canceling stops billing and downgrades you to a Basic (free) account. You keep access to the paid plan until the next payment date.
If you subscribe to Plus or Premium packages, you may need to contact your dedicated manager or email [email protected] to make changes.
Previous payments are not refundable. Cancellation only prevents future charges.
Your chatbot configuration and conversation history remain accessible on the free Basic plan, but with limited features.
Looking for a better solution? See how Chat Data compares to Tidio.[*]
| Feature | Chat Data | Tidio |
|---|---|---|
| Starting Price | $19/month | $29/month (Starter) |
| AI Technology | GPT-4, Claude, Custom Models | Tidio AI (Lyro) |
| Setup Time | 5 minutes | 10-30 minutes |
| Messaging Platforms | 10+ included | Limited channels |
| AI Messages | 2,000/mo (Starter) | 50 Lyro conversations/mo |
| Free Plan | Yes (40 messages/mo) | Yes (limited) |
| Cancellation | Cancel anytime | Cancel anytime |
Tidio's Lyro AI is limited to 50 conversations/month on the Starter plan. Chat Data offers 2,000 AI messages/month from $19.
Chat Data uses GPT-4 and Claude for superior accuracy, while Tidio's Lyro is limited in complex query handling.
Deploy to WhatsApp, Telegram, Discord, Slack, LINE, and more — all included at no extra cost.
Build sophisticated AI workflows with Chat Data's visual builder. Create custom automations without coding.
Export your chatbot configurations and knowledge base from Tidio
Sign up free and create your AI chatbot in minutes
Upload your knowledge base and test AI responses
Deploy Chat Data and cancel your Tidio subscription
“Tidio works well for basic live chat, but once you need AI-powered automation and custom training data, you hit the ceiling fast.”
— G2 reviewer, e-commerce support lead
Reviewed for Accuracy
Samuel Su
Founder & CEO
Cancellation steps verified against official Tidio documentation.[*]
Last reviewed on March 31, 2026.
Go to Settings > Project > Billing and click the red cancel option next to your active subscription. Confirm to complete cancellation.
No, previous payments are not refundable. Cancellation stops future charges and your plan stays active until the next billing date.
You are downgraded to Tidio’s free Basic plan with limited features. Your data and configurations remain accessible.
Plus and Premium subscribers may need to contact their dedicated manager or email [email protected] to cancel.
Chat Data offers 40x more AI messages, GPT-4/Claude AI models, 10+ messaging platforms, and visual workflows starting at $19/month.
Get 40x more AI messages with smarter models and more channels
Official Tidio guide for managing and canceling subscriptions.
Public pricing pages reviewed for feature and price tables.